Frequently Asked Questions
General
1. What is EdenMart?
EdenMart is a family-run online store offering a wide range of problem-solving products at affordable prices, delivered across Pakistan and the UAE.
2. What kind of products do you sell?
We sell toys, games, home & kitchen items, mobiles, laptops, wearables, car accessories, health & beauty products, fashion, fitness gear, sports items, supplements, perfumes, jewellery, and more.
3. Do you offer warranties on products?
No, our products currently do not come with warranties or guarantees.
4. Do I need an account to shop at EdenMart?
No, you can checkout as a guest. However, creating an account helps you track orders easily and save your details for future purchases.
5. Is there an age restriction to shop?
Yes, customers must be 18 years or older to place an order on EdenMart.
Shipping & Delivery
1. Where do you ship?
We currently ship across Pakistan and to the UAE.
2. How long does delivery take?
Orders are usually delivered within 5–7 business days after processing.
3. How long does order processing take?
It takes 1–2 business days to process your order before shipping.
4. Do you provide tracking information?
Yes! Once shipped, tracking details are sent via Email & SMS, and you can also check your order status on our Tracking Page.
5. Do you offer free shipping?
Yes, we offer free shipping on orders above Rs. 200. For orders below Rs. 500, standard charges apply.
Returns & Refunds
1. What is your return policy?
You can request a return within 7 days of receiving your item. An unboxing video is required to process returns.
2. Who pays for return shipping?
The customer pays a fixed return shipping fee of Rs. 18.
3. How are refunds processed?
Refunds are issued to the original payment method (or bank transfer for COD orders) within 8–15 business days after approval.
Payment Related
1. What payment methods do you accept?
We accept Cash on Delivery (COD), credit/debit cards, PayPal, and online banking.
2. Is there any extra charge for Cash on Delivery?
No extra charges. However, COD orders are only shipped after phone verification.
3. Is online payment safe on EdenMart?
Yes, we use trusted payment gateways to ensure your transactions are safe and secure.
Still have questions? Contact us anytime at edenmart786@gmail.com or +92 348 5342142 (WhatsApp available).